About Us

Our Mission:

Supporting families while their child receives hospital care; more than just a House.

Families stay with us completely free of charge while their children are hospitalised so they can concentrate on what matters most – their child.

Our core values

  • Focusing on the critical needs of children
  • Keeping families close™
  • Celebrating diversity
  • Operating with accountability and transparency

How we help families

  • We’re a home away from home: We’ve created an environment that is truly welcoming and provides respite from the hospital. Warm rooms, fully stocked kitchens and areas to be a family make our facilities feel just like home.
  • Peace of mind: when a child is sick, nothing else should matter. We help to relieve every day financial and emotional stress like paying for accommodation or worrying about having a meal at the end of the day. And our facilities are close to hospitals, meaning parents are only moments from their children.
  • Supportive staff: We understand that each family deals with their challenges differently – our experienced Front of House Team offer comfort and support to families facing medical crises.
  • Understanding friends: House guests support one another. Being amongst families who empathise with each other provides a level support only those facing similar situations can understand.

Staying with us

When a family needs to stay with us, social workers or other hospital staff will help them arrange their visit to our facilities. We support families of hospitalised children up to and including the age of 21, no matter what they are suffering from. They can be in or out patients and can stay with us for as long as they need to.

We have full kitchen and laundry facilities and provide Wifi, bed and bath linen, port-a-cots, bassinets, toys, DVDs and wheelchair access.


How are we funded?

We rely on the generous support of the public, businesses and volunteers to operate our facilities and we undertake our own internal fundraising to meet costs. We receive no direct Government funding, although we can receive some support from the Ministry of Health’s Travel and Accommodation Scheme for eligible families.


How we make it work

  • Volunteers are the backbone of our organisation and their generosity and dedication directly supports families in need. They are all vetted and well-trained.
  • Corporate and community support comes to us in cash and in-kind donations and it is vital to our ability to continue to provide our excellent level of service.
  • Fundraising is organised by a team of dedicated staff who work tirelessly to secure funds. Groups and businesses also fundraise on our behalf.
  • The Family Dinner Programme involves groups of corporate and community volunteers cooking meals for the families several nights a week to relieve stress for parents after long days spent at Hospital.

Meet the Team

Ronald McDonald House South Island is run by a small staff, a voluntary Board of Trustees and a host of volunteers.

Meet the Board of Trustees





Request Accommodation

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