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Frequently Asked Questions – Ronald McDonald Family Room Christchurch Hospital


Who can use the facilities?

The Ronald McDonald Family Room, Christchurch Hospital is available for families with a child receiving treatment in the Waipapa facility at Christchurch Hospital.

Day visitors are welcome to visit the Family Room to take a break, relax and recharge, have a snack or enjoy a cup of tea and spend time together in comfortable surrounds. Parents, primary caregivers and siblings of the child in hospital may visit the Family Room during the day. All visitors are required to sign in and abide by our Family Room rules.  Day visitors are welcome to use all facilities aside from the bedrooms.

The medical staff on the child health wards will provide a referral card for day visits, which should be given to the Ronald McDonald Family Room Co-ordinator

The medical staff will also advise our Family Room team of the families with the greatest need who are able to stay overnight in the Family Room.

Where is the Ronald McDonald Family Room, Christchurch?

The Family Room is located on level 7 of Waipapa. You will find us tucked in between Ward B7 and the children’s playground.  The physical address is 2 Riccarton Avenue, Christchurch.

What does the Ronald McDonald Family Room provide?

We provide families with a place to take a break from the stress of the hospital environment where they can relax, recharge, have a snack or a refreshing drink, enjoy a meal, or even sleep overnight, and spend time together in comfortable surrounds so they can be strong for their child.

As well as three ensuite bedrooms for families staying at the Family Room, we also provide a kitchenette, comfortable lounge and dining spaces, laundry facilities (washing machine and a dryer) as well as computer and printing facilities.

There is also a full pantry for you and your family to help yourselves to – we are your home away from home.

When is the Ronald McDonald Family Room open?

Open 8:30 am to 8:00 pm, seven days a week and managed by the Ronald McDonald Family Room team and volunteers.

We ask that day visitors vacate the Family Room by 8:00 pm to allow resident families to settle in for the night.

How many people can stay overnight in the Family Room?

Each family is allocated one bedroom which can sleep up to two people. Guests are generally only allowed to be immediate family of the patient child.

Keeping Everyone Healthy

Is important to note that we have families of seriously ill children with compromised immune systems staying with us, making even a slight infection possibly very serious. To protect the families, please check your immunisations are up to date and let us know if you have:

Had any exposure to a confirmed case of the following over the past 3 weeks:

  • Chicken pox
    • Measles
    • Rubella (German measles)
    • Mumps
    • Whooping Cough
    • Head Lice
    • Exposure to Tuberculosis (TB) in the past two months

OR If you have had any of the following over the past 2 days:

  • Fever higher than 38 degrees C
    • Vomiting or diarrhoea
    • Flu symptoms (stiff neck, headache with a fever)
    • Cold symptoms (runny nose, cough, congestion, sore throat, watery eyes)
    • Skin rash or skin lesions that are ‘weepy’

COVID-19 Precautions 

If you, someone in your family or someone you have been in contact with has been tested for Covid-19 in the past 14-days or have been told by a healthcare provider or public health official that you should self-quarantine due to potential Covid-19 exposure, or that you are suspected of having Covid-19, you will not be allowed entry to the Family Room.

Contact us

For more information on the Ronald McDonald Family Room or to get in touch with the team, contact [email protected] or call (03) 364 0640 ext 89797

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