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Our House & Family Rooms

The House

Hundreds of families stay with us completely free of charge every year so they can concentrate on what matters most – their child

The House in Christchurch is located just a few minutes’ walk from Christchurch Hospital and provides support to families of child patients up to and including the age of 18. Any family who lives 100 kms away from Christchurch and needs to travel so their child can receive treatment at any Christchurch Hospital is eligible to stay.

This can include, but is not limited to:

  • Families of babies in the Neonatal Intensive Care Unit
  • Pregnant women, and their families, experiencing high-risk pregnancies
  • Families of children receiving mental health treatment
  • Families of children receiving oncology (cancer) treatment
  • Families of children with serious injuries
  • Families of children undergoing surgery

In most cases, initial accommodation arrangements will be made by a Patient Travel Administrator or Social Worker at a family’s local or regional hospital. Visits can be arranged by a family directly, but proof of a hospital appointment is required.

See our FAQs for staying at the Christchurch House.

Our Family Rooms

Ronald McDonald House South Island Family Rooms provide family members with a place to rest and retreat just steps away from where their child is being treated.

The Ronald McDonald Family Room, Christchurch Hospital

The Ronald McDonald Family Room, Christchurch Hospital is a welcoming, home-like space for families just steps away from their child undergoing medical treatment in the Waipapa facility at Christchurch Hospital. Markedly different than its clinical surrounds, the Family Room programme provides families a place to take a break from the stress of the hospital environment where they can relax, recharge, have a snack or a refreshing drink, enjoy a meal, or even sleep overnight, and spend time together in comfortable surrounds so they can be strong for their child.

Located on Level 7 of Waipapa, the facility offers three ensuite bedrooms, kitchenette, lounge and dining spaces, a laundry as well as computer and printing facilities.

Day visitors are welcome to visit the Family Room to take a break in the comfortable lounge and dining spaces and to use the facilities. There is also a full pantry for families to help themselves to. Overnight stays are allocated in consultation with the hospital staff and are given on a greatest needs basis.

The Ronald McDonald Family Room is open between 8:30 am – 8:00 pm, 7 days a week. During these times, a Ronald McDonald Family Room Co-ordinator and Volunteers will be on hand to assist families.

For more information on the Ronald McDonald Family Room or to get in touch with the team, contact familyroomchc@rmhsi.org.nz

See our FAQs for staying at the Ronald McDonald Family Room, Christchurch Hospital 


The Ronald McDonald Family Room, Southland Hospital

The Ronald McDonald Family Room, Southland Hospital is an extension of the Hospital that is directly connected to the Children’s and Neo Natal wards. When families walk in, they forget they’re in a hospital – this is a place to rest and regroup just moments away from their children.

Any family who has a child up to and including the age of 18 who has been admitted to the Children’s or Neo Natal wards can use the Family Room’s communal facilities.

There are also four overnight bedrooms which are allocated on a daily basis by the Family Room Supervisor in consultation with the Hospital’s medical staff. Rooms are provided to families on a greatest need basis and each family’s individual situation is taken into consideration.

This can include, but is not limited to:

    • distance the family needs to travel to the hospital
    • the severity of the child’s illness or injury
    • breast feeding or new mothers with a baby in the Neo Natal unit

See our FAQs for staying at the Ronald McDonald Family Room, Southland Hospital.

 

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