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Our House & Family Rooms

The House

Hundreds of families stay with us completely free of charge every year so they can concentrate on what matters most – their child

The House in Christchurch is located just a few minutes’ walk from Christchurch Hospital and provides support to families of child patients up to and including the age of 21. Any family who lives 100 kms away from Christchurch and needs to travel so their child can receive treatment at any Christchurch Hospital is eligible to stay.

  • This can include, but is not limited to:
  • Families of babies in the Neonatal Intensive Care Unit
  • Pregnant women, and their families, experiencing high-risk pregnancies
  • Families of children receiving mental health treatment
  • Families of children receiving oncology (cancer) treatment
  • Families of children with serious injuries
  • Families of children undergoing surgery

In most cases, initial accommodation arrangements will be made by a Patient Travel Administrator or Social Worker at a family’s local or regional hospital. Visits can be arranged by a family directly, but proof of a hospital appointment is required.

See our FAQs for staying at the Christchurch House here.

Our Family Rooms

Ronald McDonald House South Island Family Rooms provide family members with a place to rest and retreat just steps away from where their child is being treated.

The Ronald McDonald Family Room, Christchurch Hospital

The Ronald McDonald Family Room, Christchurch Hospital is located inside the Child Haematology Oncology Centre (CHOC). This is a place for families to rest and regroup just moments away from their children – share a cup of tea, rest between treatments or find strength in other families on similar journeys.

Any family who has a child who has been admitted to CHOC can use the Family Room’s communal facilities.

The Ronald McDonald Family Room, Southland Hospital

The Ronald McDonald Family Room, Southland Hospital is an extension of the Hospital that is directly connected to the Children’s and Neo Natal wards. When families walk in, they forget they’re in a hospital – this is a place to rest and regroup just moments away from their children.

Any family who has a child up to and including the age of 21 who has been admitted to the Children’s or Neo Natal wards can use the Family Room’s communal facilities.

There are also four overnight bedrooms which are allocated on a daily basis by the Family Room Supervisor in consultation with the Hospital’s medical staff. Rooms are provided to families on a greatest need basis and each family’s individual situation is taken into consideration.

This can include, but is not limited to:

    • distance the family needs to travel to the hospital
    • the severity of the child’s illness or injury
    • breast feeding or new mothers with a baby in the Neo Natal unit

See our FAQs for staying at the Family Room here.

To request accommodation or to find out more, see our Frequently Asked Questions.

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