Frequently Asked Questions
Who can use the facilities?
What will it cost us to stay?
How do I book accommodation?
What do I need to bring?
Ronald McDonald House and the Family Room offer bedrooms complete with bed and bath linen. There are also free shared laundry facilities and fully equipped kitchens stocked with basic food items. Bassinets, port-a-cots, strollers, car seats and other baby items are available for use at the House in Christchurch, as well as an extensive range of books, toys, games and DVDs.
Dinner is served most weeknights at the Christchurch House, free of charge, from 6 pm. You will only need to bring your personal items such as toiletries, clothing, communication devices etc.
For any additional food requirements, there is a New World Supermarket nearby on Durham Street, just a 2-minute drive away, or Fresh Choice on Lichfield Street, a 9-minute walk from the Christchurch House.
For those staying in the Ronald McDonald Family Room at Southland Hospital, cooking facilities and some food is provided.
Can people with disabilities stay?
Yes. Shared areas in the House and Family Room are fully accessible. A number of bedrooms are also fully accessible at the House, including purpose-designed wet floor showers. Please inform us at the time of your booking if you require an accessible bedroom.
Two of the rooms at the Family Room are wheelchair accessible.
Is childcare provided?
Can I receive visitors?
**Due to Covid-19 visitors have been paused until further notice**
At the House, yes, but out of respect for the other families we do ask that you limit the number of visitors.
Visitors to the Family Room are permitted only with approval of the Family Room Supervisor.
Visiting hours are from 9.00am – 9.00pm daily. Visitors are not permitted in guest rooms but are welcome in the shared areas.
As the shared facilities are for House and Family Room families only, we ask that your visitors do not use the food or stay for meals.
What if I, or one of my visitors, is sick?
Ronald McDonald House and Family Rooms often accommodate outpatients receiving treatment for serious illnesses, therefore it is vitally important that all guests and their visitors must be infection free.
Special information regarding Novel coronavirus (2019-nCoV)
All families and team members will be screened prior to entering a facility to minimise the opportunity of inadvertently spreading the virus.
All in-house family members will undergo a daily temperature and wellness check, and additional temperature checks every time they enter the House
Prior to admission, the following wellness questions will be asked:
- Do you currently have an elevated temperature of 37.5C or higher, cough, sore throat, shortness of breath or other flu-like symptoms, such as nausea, vomiting or diarrhoea?
- Have you been diagnosed with COVID-19 by a medical professional?
- In the past 14 days, have you had close contact with a person who has been diagnosed with COVID-19 by a medical professional? (Close contact is defined as being within 1 metre for 15 minutes or more or living within the same household).
- Have you been told by a healthcare provider or public health official that you should self-quarantine due to potential COVID-19 exposure(s) or that you are suspected of having COVID-19?
Registered families staying at an RMHC House/Family Room may not return home or alternate days/weeks with other family members.
People with flu-like symptoms will not be permitted to enter our facilities.
Many of the children staying at Ronald McDonald House have suppressed immune systems, making even a slight infection possibly very serious. Please check your immunisations are up to date and let us know if you have:-
- Had any exposure to a confirmed case of the following over the past 3 weeks:-
- Chicken pox
- Rubella (German measles)
- Whooping Cough
- Head Lice
2. If you have had any of the following over the past 2 days:-
- Fever (higher than 38 degrees C)
- Vomiting or diarrhoea
- Flu symptoms (stiff neck, headache with a fever)
- Cold symptoms (runny nose, cough, congestion, sore throat, watery eyes)
- Skin rash or skin lesions that are ‘weepy’
Special Information regarding Measles
In respect to the measles outbreak in New Zealand, all persons entering Ronald McDonald House, or the Ronald McDonald Family Rooms should either:-
- Be fully immunised (received two doses of MMR vaccine – typically given at 15 months and 4 years)
- Had one immunisation, we recommend you contact your health professional to receive your booster(s)
- Had previously had measles (but not recently)
- Been born before 1969
If you have not been immunised or are not sure, you should contact your GP to test your immunity and have this confirmed prior to coming to the House or Family Room.
Under no circumstances can guests who have been in contact or diagnosed with measles, chicken pox or shingles, or who have had an episode of vomiting or diarrhoea in the last 48 hours, be allowed to enter our facilities. People with flu-like symptoms are also not permitted to enter our facilities.
Can I be reached by phone?
Can all of my family stay at the House?
How many people can stay in a room?
**See above for Covid-19 practices**